Returns & Exchanges
At Power Kitchen, we strive for 100% satisfaction with every meal delivered; however, due to the perishable nature of our food products, we handle returns and refund requests on a case-by-case basis to ensure food safety and quality.
Report an Issue
Contact our support team within 24 hours of delivery if you receive a damaged package or incorrect meal items.
Provide Documentation
Email clear photos of the product, the packaging, and the shipping label to help our quality control team investigate the discrepancy.
Internal Review
Our kitchen management will review your claim within 2 business days to determine if a replacement or a credit is appropriate.
Resolution Delivery
Approved claims will receive an immediate digital store credit or have a replacement meal added to their next scheduled delivery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing